Refund policy

This Return & Refund Policy applies to all purchases made from Rovand LTD. By placing an order through our website, the customer acknowledges and agrees to all terms stated below.

1. 14-Day Return Period / 14 Günlük İade Süresi

Customers may request a return within 14 calendar days of receiving the product.

Return requests submitted after the 14-day period may be automatically rejected.

2. Eligibility for Returns / İade Şartları

To qualify for a return, ALL of the following conditions must be met:

  • The product must be unused, unopened, and in its original condition.
  • The product packaging must remain sealed and undamaged.
  • All original accessories, manuals, inserts, labels, and packaging materials must be included.
  • The product must not show signs of use, installation, activation, wear, modification, or damage caused by the customer.
  • Proof of purchase must be provided.

Rovand LTD reserves the sole right to determine whether a returned item meets the return eligibility requirements.

3. Damaged or Defective Products / Hasarlı veya Kusurlu Ürünler

If a customer claims that a product arrived damaged, defective, or incorrect, the customer must provide sufficient evidence before any refund or replacement is considered.

Required evidence may include:

  • Clear photos of the product
  • Photos of the shipping box and packaging
  • Videos showing the condition of the package upon opening
  • Shipping label documentation
  • Any additional supporting evidence requested by Rovand LTD

Failure to provide adequate evidence may result in the rejection of the return or refund request.

Rovand LTD reserves the right to independently evaluate all submitted evidence before approving any claim.

4. Non-Returnable Situations / İade Kabul Edilmeyen Durumlar

Returns, refunds, exchanges, or chargeback claims may be denied in the following situations:

  • The product has been opened, used, activated, damaged, or modified after delivery.
  • The customer changes their mind after purchase.
  • The customer ordered the wrong product.
  • Minor packaging damage occurred during shipping that does not affect product functionality.
  • Delivery delays occurred outside the reasonable control of Rovand LTD.
  • Insufficient evidence is provided for damage claims.
  • The customer refuses delivery without valid cause.
  • The return request is abusive, fraudulent, or inconsistent with this policy.

5. Return Authorization Required / İade Onayı Gereklidir

Customers must contact Rovand LTD and receive return authorization before sending any product back.

Unauthorized returns may be refused or discarded without refund.

6. Return Shipping Costs / İade Kargo Ücretleri

Unless otherwise required by applicable law:

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.
  • Customs duties, taxes, and import fees are non-refundable.

Rovand LTD is not responsible for returned packages lost or damaged during return transit.

7. Inspection Process / İnceleme Süreci

All returned products are subject to inspection upon arrival.

If the returned item does not meet the conditions stated in this policy, Rovand LTD may:

  • Reject the return
  • Deny the refund
  • Apply partial refunds
  • Return the item to the customer at the customer’s expense

Inspection decisions made by Rovand LTD are final to the maximum extent permitted by law.

8. Refund Processing / Geri Ödeme Süreci

If a return is approved:

  • Refunds may take several business days to process.
  • Refunds will be issued to the original payment method whenever possible.
  • Banking institutions or payment providers may require additional processing time beyond Rovand LTD’s control.

Rovand LTD reserves the right to withhold refunds until the returned product has been received and inspected.

9. Fraud Prevention / Dolandırıcılık Önleme

To prevent abuse, fraud, unauthorized chargebacks, or false claims, Rovand LTD reserves the right to:

  • Request additional verification
  • Refuse suspicious claims
  • Report fraudulent activity to payment providers or relevant authorities
  • Contest unjustified chargebacks using order records, shipping confirmations, tracking data, and customer communications

10. Acceptance of Policy / Politikanın Kabulü

By placing an order through this website, the customer confirms that they have:

  • Read this Return & Refund Policy
  • Understood all return conditions
  • Accepted the evidence requirements for damaged items
  • Agreed to all terms stated herein

Contact Information

Rovand LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Email: badgetag@rovand.limited
Phone: +44 7365 953883