Shipping policy

Shipping & Pre-Order Policy

Kargo ve Ön Sipariş Politikası

Last Updated: May 14, 2026

This Shipping & Pre-Order Policy applies to all purchases made from Rovand LTD. By placing an order through our website, the customer acknowledges and agrees to all terms stated below.

1. Pre-Order Products / Ön Sipariş Ürünleri

Some products sold on our store are offered as “Pre-Order” items. This means the product is not immediately available for shipment at the time of purchase and may require additional production, preparation, or supply time before dispatch.

By purchasing a pre-order item, the customer explicitly understands and accepts that:

  • The product may not ship immediately.
  • Estimated shipping or delivery dates are approximate and not guaranteed.
  • Delays may occur due to manufacturing, logistics, customs, supplier issues, force majeure events, or circumstances outside the control of Rovand LTD.
  • The customer agrees that reasonable shipping delays for pre-order products do not constitute grounds for chargebacks, disputes, claims, or compensation demands.

2. Estimated Shipping Times / Tahmini Kargo Süreleri

Estimated shipping times displayed on the website, product pages, emails, or advertisements are provided for informational purposes only.

Rovand LTD does not guarantee exact shipment or delivery dates.

Actual delivery times may vary depending on:

  • Production timelines
  • Supplier availability
  • International shipping conditions
  • Customs clearance
  • Local courier operations
  • Weather conditions
  • Public holidays
  • Unexpected logistical disruptions

Customers acknowledge and accept these risks before placing an order.

3. Order Processing / Sipariş İşleme Süreci

Orders may require additional verification, preparation, packaging, or processing time before shipment.

Rovand LTD reserves the right to:

  • Split shipments into multiple packages
  • Change shipping carriers without notice
  • Delay shipment when necessary for fraud prevention, operational reasons, inventory management, or supplier-related issues

4. Shipping Delays / Kargo Gecikmeleri

Rovand LTD shall not be held liable for delays caused by:

  • Shipping carriers
  • Customs authorities
  • International transportation disruptions
  • Government actions or restrictions
  • Force majeure events
  • Supplier delays
  • Technical failures
  • Weather events
  • High seasonal demand

The customer agrees that delivery estimates are non-binding and that delays alone do not entitle the customer to refunds, compensation, legal claims, or chargebacks.

5. Customer Responsibility / Müşteri Sorumluluğu

Customers are responsible for providing accurate shipping and contact information at checkout.

Rovand LTD is not responsible for:

  • Incorrect addresses submitted by the customer
  • Failed deliveries due to customer absence
  • Packages refused by the customer
  • Customs duties, taxes, import fees, or local governmental charges

If an order is returned due to incorrect customer information or refusal of delivery, additional shipping fees may apply.

6. Lost, Stolen, or Delayed Packages / Kayıp, Çalınan veya Geciken Paketler

Once an order has been transferred to the shipping carrier, delivery responsibility may partially depend on the carrier’s operations.

Rovand LTD is not liable for:

  • Stolen packages after confirmed delivery
  • Delivery delays caused by the courier
  • Customs holding periods
  • Failed delivery attempts outside our control

Customers must contact the shipping carrier directly when necessary.

7. Order Cancellations / Sipariş İptalleri

Pre-order purchases may enter production, procurement, or fulfillment stages immediately after payment.

Therefore:

  • Orders may not always be eligible for cancellation after purchase.
  • Rovand LTD reserves the right to deny cancellation requests once processing has begun.
  • Refund requests related solely to shipping delays may be denied if the order remains in active fulfillment.

8. Acceptance of Terms / Şartların Kabulü

By placing an order through this website, the customer confirms that they have:

  • Read this Shipping & Pre-Order Policy
  • Understood the nature of pre-order products
  • Accepted potential shipping delays
  • Agreed to all terms and conditions stated herein

Contact Information

Rovand LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Email: badgetag@rovand.limited
Phone: +44 7365 953883